This episode of ClickFunnels Radio with special guest Christopher Vos highlights the power of kindness in business through the story of Christopher’s mother. Christopher recalls his childhood experience of accompanying his mother to various places, including the bank, where she would perform acts of kindness towards the bank tellers and important individuals. She would drop off treats to the tellers and even give a tie to the man behind the big desk, who owned the bank.
These acts of kindness were not limited to holidays or special occasions; his mother consistently went out of her way to do something kind for others. This simple gesture made a lasting impact on Christopher, and it became ingrained in his DNA. He learned the importance of building relationships and treating others with kindness and respect.
The story of Christopher’s mother illustrates the power of kindness in business. By going above and beyond to show appreciation and kindness, she created a positive impression and built strong relationships with the bank employees. This, in turn, likely resulted in a more favorable and trusting relationship between her husband (an attorney) and the bank.
The power of kindness in business extends beyond personal relationships. It can also have a significant impact on customer relationships, employee morale, and overall business success. When businesses prioritize kindness and empathy, they create a positive and welcoming environment that attracts loyal customers and dedicated employees.
Kindness in business can manifest in various ways, such as:
1. Customer Service: Treating customers with kindness and respect, going the extra mile to solve their problems, and showing genuine care and empathy.
2. Employee Relations: Fostering a positive work culture where employees feel valued, appreciated, and supported. This can include recognizing their efforts, providing growth opportunities, and promoting work-life balance.
3. Community Engagement: Engaging in philanthropic activities and giving back to the community. This can include volunteering, supporting local charities, or sponsoring events that align with the company’s values.
4. Collaboration and Networking: Building relationships with other businesses and professionals through acts of kindness, such as offering assistance, sharing resources, or providing referrals. This can lead to mutually beneficial partnerships and collaborations.
The power of kindness in business goes beyond immediate benefits. It creates a ripple effect, inspiring others to pay it forward and fostering a culture of kindness within the business community. Kindness can become a competitive advantage, setting businesses apart and attracting customers who appreciate and value ethical and compassionate practices.
The Power of Relationships
The episode gives a powerful example of the importance of relationships in achieving success. Christopher Voss shares a personal story about his mother, highlighting how her strong relationship with the bank allowed her to receive exceptional service and trust. This story serves as a reminder that relationships are crucial in various aspects of life, including business.
Firstly, relationships with customers are vital for business success. Voss’s mother had built a trusting relationship with the bank, which allowed her to receive a large sum of money without any hassle. This demonstrates that when customers trust a business, they are more likely to engage in transactions and become loyal patrons. By prioritizing customer relationships, businesses can create a positive reputation and attract a loyal customer base.
Additionally, relationships with business partners and stakeholders play a significant role in achieving success. Voss emphasizes the importance of giving without expecting anything in return. By nurturing relationships with partners, suppliers, and other stakeholders, businesses can establish mutually beneficial collaborations and alliances. These relationships can lead to opportunities for growth, expansion, and increased profitability.
Furthermore, the podcast transcript touches on the significance of relationships in personal and professional growth. Voss shares his personal journey of transformation, from being overweight to achieving a healthier lifestyle, thanks to a relationship with Wallace Nelson. This example highlights how relationships can provide support, guidance, and motivation, ultimately leading to personal and professional success.
The speaker also highlights the role of relationships in overcoming challenges and obstacles. They discuss how a coach, Wallace Nelson, helped them on their journey to health and weight loss. The coach’s support and guidance, which was not based on monetary gain but on genuine care for the speaker’s well-being, made a significant impact on their life. This example demonstrates how relationships built on trust and mutual support can lead to personal transformation and success.
Christopher recounts a moment when he was in the hospital, scared and uncertain about their future. It was during this vulnerable moment that they received messages of support and encouragement from their network of relationships, including Russell Brunson and Dave Woodward. These messages provided comfort and reassurance during a difficult time, highlighting the importance of having strong relationships that can offer support and solace during challenging moments.
While Christopher acknowledges that relationships can lead to business opportunities, they emphasize that the true value of relationships lies in the emotional connections and support they provide. Monetizing relationships should not be the primary focus, but rather building genuine connections based on care, empathy, and reciprocity.
Watch the full episode here!