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Features / CF Chat
Talk Directly To Your Customers With ClickFunnels!
Finally, all your conversations in one place! CF Chat enables you to talk directly to your customers, as well as incorporate powerful integrations that not only send the right conversation to the right person, but harness the power of AI to say the right thing at the right time…without any human involvement. It has never been easier to build better customer interactions with ClickFunnels!
Why Use CF Chat?
Nothing is more important than your interactions and relationship with your customers. While it may be tempting, you actually don’t want them to buy quietly and never speak to you. People buy from people, not funnels, and that person-to-person interaction is what makes repeat, loyal buyers and brand-boosters out of your customers. The challenge, then, becomes making it easy to stay on top of all of those customer communications, responding to them promptly and intelligently without customer communications taking up your entire day.
CF Chat enables you to have all your customer conversations within ClickFunnels — no more bouncing between platforms to stay on top of it! You can even use it to send conversations to and from other apps automatically, and assign certain conversations to team members … even assign certain conversations to ChatBots and AI! CF Chat makes it all easy.
Let Me Show You How It Works…
Chat LIVE On Your Site With Your Customers
CF Chat is first-and-foremost a direct line to your customers — one where you and your team can easily engage with them to answer their questions and solve their problems. Numerous studies show that LIVE chat is consumers’ preferred way of interacting with a business. You can give them their preferred form of interaction, answer their questions in REAL TIME, and build trust and brand loyalty among your customers for your business.
Re-engage Your Customers With SMS/Text Messaging
Text messages get opened at more than a 90% rate (compare that to less than 20% for email!) CF Chat includes a custom Twilio integration that sends text replies to CF Chat, so you can keep the conversation going within ClickFunnels … all in one, easy-to-use dashbaord!
Keep In Touch With Strategic Emails
CF Chat integrates seamlessly with your email provider so you can send direct, strategic emails quickly and efficiently from a single platform. No need to bounce back and forth between ClickFunnels and a clunky email client to continue 1:1 conversations – fire off an impactful email right from CF Chat!
Increase Efficiency With AI
AI is changing everything as we speak, and CF Chat was built to take full advantage of it. By integrating CF Chat with providers like OpenAI, you can build the most powerful “chatbot” imaginable — one that understands your customers’ questions and provides relevant responses indistinguishable from real human responses! Take hours of basic customer interactions off your team’s plate and put it in the capable hands of AI.
Automate Conversations With Advanced Chatbot Integrations
If your business relies on an advanced chatbot engine like Dialogflow, CF Chat is here for it. Custom integrations allow Dialogflow and other advanced chatbots to merge seamlessly with CF Chat, so you can blend your chatbot interactions with actual in-person interactions...without having to change platforms or alert your customers to the change!
Send Chats Directly To Your Team Within Slack
Want to easily make sure that the right conversation gets to the right person? CF Chat can be integrated with your team communication software (including Slack) to route messages directly to and from the customer between Slack and CF Chat. The customer will never know they were talking to your team within Slack — all they know is that they asked a question, and got a quick, helpful answer!
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What Real Customers Say About ClickFunnels
“I’m a blogger, and the good thing about having an established blog is that you already have an audience. During the first month with ClickFunnels we were able to create a digital product that we sold to our tribe and ClickFunnels made it super easy.”
— Sarah Wells, Verified ClickFunnels User
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Frequently Asked Questions
Is CF Chat a separate integration, or does it happen right within ClickFunnels
CF Chat is built right into ClickFunnels! You can use it to immediately start chatting with your customers using a built-in chat tool. Since our users tend to always be in ClickFunnels, this is a major help for most of them — not having to bounce between their computer and their phone, one app or window to the other. The conversations just pop up, and you answer them right then and there.
I use multiple other communication tools to keep in touch with my customers. Can CF Chat help me do it all in one place?
Absolutely. ClickFunnels integrates with nearly every chat and communication tool on the market — either through a direct integration, or through a Zapier integration. Once you integrate all your chat tools, you can manage all of your conversations in ClickFunnels chat. No more juggling multiple apps, windows, and devices — it’s all right there for you. With the right integrations, you can even send text messages and emails from CF Chat!
I don’t want to have to start over with a new Chat service. Can CF Chat work with the solutions I already use?
Again, integrations to the rescue! ClickFunnels’ developer API and webhooks, as well as its robust partnership with Zapier, makes it so that nearly every solution you already use can easily talk to CF Chat. Do it all in ClickFunnels, or simply add CF Chat as one new channel and keep your old channels. ClickFunnels is dedicated to helping you do business your way, with minimal burdens or interruptions.
Do I have to answer all the Chats myself? Won’t that take too much of my time?
Definitely not! You can assign chats to team members, in some cases automatically, easily routing certain types of chats to team accounts or even directly to them in Slack. Easy at-a-glance reporting enables you to assess your team’s customer communication performance in minutes, without having to go through every chat line-by-line.
You can also integrate your chatbots to communicate via CF Chat, creating chats that a human can drop into at any time. Best of all, by integrating with OpenAI and other AI providers, you can let artificial intelligence answer your customers’ questions. AI can even be programmed to do math and make estimates. How cool is that?
Does CF Chat integrate with the ClickFunnels CRM?
Absolutely. CF Chat fully integrates with ClickFunnels CRM, allowing you to automatically add new customers or update the information of existing customers based on chat results.
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